Thank You for making our first 17 years of business so successful!
Ordering Information, Returns, International Shipping & Customer Care Policies
Notice: FTQ&Cs has closed but Illuminate has taken on our Fair Trade Mission and many of our products.
We strive to give each customer the same level of service they would expect at a local shop in their neighborhood. Please just call or email us if you have any questions about our products or the policies outlined below. Thanks for shopping with us and for supporting Fair Trade!
Handmade Goods: Please remember that each product we offer is unique, authentic, and individually handcrafted, so no two items are exactly the same.
Information about Ordering: Our products are listed on the various pages broken down by craft type [ie. quilts, ceramics, etc], and nation of origin. If you would like to order please note: FTQ&Cs has closed but Illuminate has taken on our Fair Trade Mission and many of our products.
|I LOVE the two quilts I purchased.... They are beautiful. Your coops do great work and you also have the BEST customer service I have ever come across... Keep up the good work. Jane Cruthers, Delran, NJ|
Guarantee/Returns and Exchanges: We are quite confident that you will love the handcrafted items you purchase from us! However, if you are dissatisfied in any way, you may return or exchange merchandise within 30 days of purchase and we will refund the purchase price or replace the item. Please return the item in its original condition along with a copy of your CCNOW order receipt to Fair Trade Quilts & Crafts, 615 Highpoint Ave. Virginia Beach, VA 23451.
Questions? Click here: email@example.com
Fair Trade Newsletter & Monthly Specials: To receive our Monthly Newsletter about the Fair Trade Movement along with Specials & Discounts just email the word "yes" to firstname.lastname@example.org
Washing Instructions: Please write us at email@example.com if you have any specific questions, but generally we suggest hand washing or dry cleaning of the embroidered Guatemalan items on this web site to prevent pulls in the embroidery. The antique Indian & Pakistani items are fragile and should only be spot washed.
Pricing: We offer these wonderful crafts to you at a price that is well below the price of comparable hand-crafted items available in the US, and often even below the price of comparable machine-made products. We do this in order to expand the market for the cooperatives' crafts as quickly as possible so that we can establish a regular ordering cycle and ensure them a consistent source of income.
How do I contact you if I have questions, comments, or want to inquire about the status of an order? If you have questions about our crafts or the status of your order, please email us at firstname.lastname@example.org or call us at 757-428-7218. Also, if there is anything we could do to make your shopping or browsing experience more enjoyable or less confusing, please contact us at: email@example.com.
Contact us: firstname.lastname@example.org