Welcome! & Thank You for making our first 15 years of business so successful!
Ordering Information, Returns, International Shipping & Customer Care Policies
Your CCNOW Cart: View Shopping Cart / Checkout
Free Handmade Card when you
send your purchase as
a gift to friends or family. See the "Ordering
Info." Page for Details.
We are growing quickly, but we strive to give each customer the same level of service they would expect at a local shop in their neighborhood. Please just call or email us if you have any questions about our products or the policies outlined below. Thanks for shopping with us and for supporting Fair Trade! & Remember, there are no shipping Charges on ground orders within the Continental US.
Handmade Goods: Please remember that each product we offer is unique, authentic, and individually handcrafted, so no two items are exactly the same.
Information about Ordering-How to Select & Pay For Our Crafts: Our products are listed on the various pages broken down by craft type [ie. quilts, ceramics, etc], and nation of origin. Once you are ready to order simply click the CCNOW "Add to shopping cart" button to use your Visa major credit card or PayPal. Each time you click an item it will be added to your shopping cart. Once you are finished shopping, select the "Check out" button and your order will be totaled and you will be walked through the payment and shipping process. You will be prompted to provide the credit card or PayPal and shipping information we need to get the items to you. You can also provide special notes concerning your order. After you submit your order, you will receive an email from CCNOW confirming your purchase. We will follow up with an email confirming shipment. We Thank You For Your Order!
|I LOVE the two quilts I purchased.... They are beautiful. Your coops do great work and you also have the BEST customer service I have ever come across... Keep up the good work. Jane Cruthers, Delran, NJ|
Greeting Cards: We will be happy to send a card with your order if you are purchasing one of our crafts as a gift. Simply note what you want us to write on the card in the additional comments section of the online order form. Our cards are made from handmade paper and are made by an Indian cooperative.
Secure On-Line Shopping: Fair Trade Quilts and Crafts has teamed up with CCNOW to provide secure online shopping. More than 50,000 Web merchants use CCNow’s services to offer their customers the best and most secure option of purchasing merchandise online. With such established partners, you can rest assured that your credit card information is safe and every effort has been made to provide a pleasant shopping experience. No information that you provide to us will ever be made available to third parties-ever! The charge will appear on your credit card or PayPal account as CCNOW.
Guarantee/Returns and Exchanges: We are quite confident that you will love the handcrafted items you purchase from us! However, if you are dissatisfied in any way, you may return or exchange merchandise within 30 days of purchase and we will refund the purchase price or replace the item. Please return the item in its original condition along with a copy of your CCNOW order receipt to Fair Trade Quilts & Crafts, 615 Highpoint Ave. Virginia Beach, VA 23451. Please remember that all sales are final after 30 days.
Questions? Click here: email@example.com
Secure Shopping! Click on
"add to cart" to pay
with your credit card via CCNOW!
Wholesale Purchasing and Prices: To assist the cooperatives, we would like to create as many distribution channels as possible. If you would like to offer any of our crafts in your store, or through your organization or place of worship, please email us for wholesale prices and policies.
Custom Orders: We handle custom and special orders on a regular basis [for instance: custom size quilts & pillow covers]. Custom orders typically ship in 30 to 45 days, but your credit card will be charged at the time of the order due to the one-of-a-kind nature of the item. Please email us for details and specific price quotes.
Shipping/Delivery Information: Shipping is free within the continental US and you may choose to have your purchase shipped to a third party. In the US, products will arrive within 3 to 5 business days from the time your order is placed. Shipping time depends on your delivery location. Orders will be shipped within 1 Business Day unless noted otherwise on the website [occasionally we do staff retreats in Guatemala] and sent via FedEx Ground service. You can up-grade Fedex shipments to 3-day delivery for $30.00, and 2-day for $40.00. Use #29 below to add the upgrade delivery fees.
International Shipping: The shipping charge for International Orders should appear in your shopping cart when you check out but if it doesn't please email us at firstname.lastname@example.org to determine the rate and length of time for international deliveries [generally 6 to 10 business days], or we will simply email you the amount after we receive your order.
#29/Additional Fees for
International shipping, Expedited Delivery, Custom/Special Orders, or Misc. fees [in increments of $10.00].
$10.00 Add to Cart
International, HI and AK, PO Box, and APO deliveries will be delivered by the USPS. PO Box orders are sent parcel post, but can be upgraded upon request. Because the post office only insures APO deliveries to the APO address, not the recipient, you are ordering at your own risk. Some nations charge customs duties or VAT on International purchases. Please check with your local Customs or Post Office for more information.
Wedding Registry: Please email us at email@example.com if you would like us to create a Wedding Registry Page for you. The products that you want on your own private page!
Fair Trade Newsletter & Monthly Specials: To receive our Monthly Newsletter about the Fair Trade Movement along with Specials & Discounts just email the word "yes" to firstname.lastname@example.org
Sold Out Items: We try to keep all items in stock. However, if a product is sold out, we will notify you promptly by email that your choice is unavailable and has been back ordered. We will then notify you of an approximate shipping date. If you have ordered several items, and one item is back ordered, we will send the in-stock items and inform you when the back ordered item is available.
Washing Instructions: Please write us at email@example.com if you have any specific questions, but generally we suggest hand washing or dry cleaning of the embroidered Guatemalan items on this web site to prevent pulls in the embroidery. The antique Indian items are fragile and should only be spot washed.
Pricing: We offer these wonderful crafts to you at a price that is well below the price of comparable hand-crafted items available in the US, and often even below the price of comparable machine-made products. We do this in order to expand the market for the cooperatives' crafts as quickly as possible so that we can establish a regular ordering cycle and ensure them a consistent source of income.
Sales Tax: Because CCNOW [WHICH is LOcated in MN], handles our credit card & Pay Pal transactions as our reseller and selling agent, no sales taxes are due on your purchase except for customers in the state of MN.
How do I contact you if I have questions, comments, or want to inquire about the status of an order? If you have questions about our crafts or the status of your order, please email us at firstname.lastname@example.org or call us at 757-428-7218. Also, if there is anything we could do to make your shopping or browsing experience more enjoyable or less confusing, please contact us at: email@example.com.
If you have any billing questions, please contact CCNOW at 1-877-CCNOW-77 [toll free].
Contact us: firstname.lastname@example.org