fair trade

Thank You for making our first 17 years of business so successful! 

Ordering Information, Returns, International Shipping & Customer Care Policies

Notice: FTQ&Cs has closed but Illuminate has taken on our Fair Trade Mission and many of our products.

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Guatemalan
Quilts & Bedspreads

Kuchi Wall Hangings & Bedspreads

Indian Bedspreads & Wall Hangings

Table Cloths & Scarves

Overstocks & Sales

Handmade Ceramic Mugs 

Hand Embroidered Pillow Covers 

Gift Ideas

Wall Hangings & Throws

Handbags, Backpacks & Shoulder Bags

Guatemalan Zacualpa Bedspreads

About US

About The Artisans & Pictures

Ordering
Info & FAQs

Testimonials & Fair Trade Principals

We strive to give each customer the same level of service they would expect at a local shop in their neighborhood. Please just call or email us if you have any questions about our products or the policies outlined below. Thanks for shopping with us and for supporting Fair Trade! 

Handmade Goods: Please remember that each product we offer is unique, authentic, and individually handcrafted, so no two items are exactly the same. 

Information about Ordering: Our products are listed on the various pages broken down by craft type [ie. quilts, ceramics, etc], and nation of origin. If you would like to order please note: FTQ&Cs has closed but Illuminate has taken on our Fair Trade Mission and many of our products.

 I LOVE the two quilts I purchased.... They are beautiful. Your coops do great work and you also have the BEST customer service I have ever come across... Keep up the good work. Jane Cruthers, Delran, NJ

We Pledge:  
1. Privacy Policy: Your customer information will never be provided to a third party. 
2. We will live up to and exceed the standards of the Fair Trade Federation in our business dealings with the artisans represented here.
3. Our customers will be treated ethically and we will strive to exceed their expectations in providing customer service.
4. We will provide a safe and secure shopping experience.
5. Orders will ship within One business day unless noted otherwise or an item is out of stock and in that case, we will notify you immediately to give you an expected ship date.

Guarantee/Returns and Exchanges: We are quite confident that you will love the handcrafted items you purchase from us! However, if  you are dissatisfied in any way, you may return or exchange merchandise within 30 days of purchase and we will refund the purchase price or replace the item. Please return the item in its original condition along with a copy of your CCNOW order receipt to Fair Trade Quilts & Crafts, 615 Highpoint Ave. Virginia Beach, VA 23451.

Questions? Click here: fairtradequilts@yahoo.com

Fair Trade Newsletter & Monthly Specials: To receive our Monthly Newsletter about the Fair Trade Movement along with Specials & Discounts just email the word "yes" to fairtradequilts@yahoo.com

Washing Instructions: Please write us at fairtradequilts@yahoo.com if you have any specific questions, but generally we suggest hand washing or dry cleaning of the embroidered Guatemalan items on this web site to prevent pulls in the embroidery. The antique Indian & Pakistani items are fragile and should only be spot washed.

Pricing: We offer these wonderful crafts to you at a price that is well below the price of comparable hand-crafted items available in the US, and often even below the price of comparable machine-made products. We do this in order to expand the market for the cooperatives' crafts as quickly as possible so that we can establish a regular ordering cycle and ensure them a consistent source of income.

How do I contact you if I have questions, comments, or want to inquire about the status of an order? If you have questions about our crafts or the status of your order, please email us at fairtradequilts@yahoo.com or call us at 757-428-7218. Also, if there is anything we could do to make your shopping or browsing experience more enjoyable or less confusing, please contact us at: fairtradequilts@yahoo.com

Contact us: fairtradequilts@yahoo.com

Home

Guatemalan
Quilts & Bedspreads

Kuchi Wall Hangings & Bedspreads 

Indian Bedspreads & Wall Hangings

Table Cloths & Scarves

Overstocks & Sales

Handmade Ceramic Mugs 

Hand Embroidered Pillow Covers 

Gift Ideas

Wall Hangings & Throws

Handbags, Backpacks & Shoulder Bags

Guatemalan Zacualpa Bedspreads

About US

About The Artisans & Pictures

Ordering
Info & FAQs

Testimonials & Fair Trade Principals